Q: What methods of payment do you accept as a booking deposit?
A: We accept the following methods of payment:
- VISA and Mastercard.
Unfortunately, we are unable to accept payment by any other form, eg cheque or bank draft.
Q: How do I pay the balance of my accommodation costs?
A: The balance is payable direct to the property owner by VISA or Mastercard, or in some instances cash only. Please check the payment terms specific to each property.
Q: I'm interested in a property I've found on coolamsterdamapartments.com, but I would like some more information. Whom should I contact?
A: Please fill out the General Enquiry Form on the Contact Us page, and a member of our staff will respond to your questions as soon as possible.
Q: I've made a booking on coolamsterdamapartments.com and paid the deposit. When is the balance payable?
A: In general, the balance is payable upon your arrival at the property. However, the precise payment terms may differ from property to property, so please be sure that payment terms have been clarified before you make the booking.
Q: What are the check-in and check-out times?
A: You can pick up keys and arrange the check-in at the office in Amsterdam City Centre or at Schipol Airport between 09:00 and 22:00. If an early check-in for the apartment is requested and available the charge is €30 before 14:00.
Check-in time is from 14:00-22:00. If you arrive after 22:00 the check-in will take place at the apartment and will cost €50. If you prefer to be met directly at apartment for a personal check-in this can be arranged prior to arrival and will cost €25.
Full check-in details will be provided after booking completion.
Q: I've made a booking, but I now wish to cancel. Will I get the deposit back?
A: We only list properties for rent, and are unable to issue refunds for part or all of the initial booking deposit. Please see the full Terms & Conditions for our cancellation policies.
Q: I've stayed at a property I booked on coolamsterdamapartments.com, but I was unhappy with the accommodation when I arrived. Can I get a refund from coolamsterdamapartments.com?
A: We only lists properties for rent - the upkeep of the properties, and the description of the property on coolamsterdamapartments.com, are the responsibility of the property owners, and complaints should be made direct to the property owner in question.
If you do not know the owner's contact details, send your complaint to coolamsterdamapartments.com and this will then be forwarded to the property owner. Resolution of the dispute will take place directly between the property owner and you.
Please note, however, we take seriously any complaints regarding properties listed on coolamsterdamapartments.com and would appreciate if you would email us at info@coolamsterdamapartments.com, outlining the nature of your complaint and the property in question.
Q: I own a property in Amsterdam and would like to list it on coolamsterdamapartments.com. Whom should I contact?
A: We are always happy to hear from property owners in Amsterdam (long-term or short-term rentrals). If you would like to list your property or would like further information, please contact us at info@coolamsterdamapartments.com, and we will respond without delay.
